Client-centric. Culture of Service. Service-oriented.
No matter what you call it, Tectonics dedication to Customer Service is unmatched.
You’ll see our commitment to service throughout our company.
We strive to bring you the highest quality materials. Thorough research and meticulous testing are conducted when looking at all new materials. We’re constantly evaluating fabrics that have innovative features and superior performance characteristics. We have a dedicated team of professionals sourcing, evaluating and rigorously testing every detail of our materials.
We’re strategically located within driving distance of almost all major shows and events. This allows us to provide on-the-spot support and ensure our clients always have a successful event. Additionally, whether you’re our client or not, we’re here to help ensure your success and the clients you represent. Shows and events are logistically complex and challenges can arise on-site. Whether components are lost, damaged or don’t arrive on time, our proximity allows us to respond in the most critical moments.
We have a highly skilled and experienced crew of traveling installers ready to support you, regardless of the location or situation.
This is perhaps the most important factor in our commitment to service. It’s a culture, and its infused in our DNA. Our people are devoted to client satisfaction in every interaction:
“Our Production Team members at all facilities JUST GET IT DONE. It encourages me to match their dedication. We make it look easy to our clients, and would like to keep it that way!”
– Jean Supan, Client Services Manager
“Tectonics invests in the most state of the art equipment to provide the best solutions to our clients. In addition to doing that we also LISTEN to what our clients need and work at achieving those needs. We do whatever we can to be a true partner.”
– Christi Debrauwere, V.P. National Accounts
“As one of the last people who touches a project, I am on it to make sure that every piece of that project is packaged with care and gets where it needs to be on time with no excuses. I always keep the client in mind and am flexible when it comes to working with our clients on the shipment and delivery times.”
– Angela Cicchini, Shipping/Receiving – Materials Manager
Every project is important to us and receives the necessary attention to ensure its success. Our goal is to be an indispensable part of your success. We know we can only succeed by ensuring you do.
WANT MORE EXAMPLES OF OUR SERVICE?
View our Case Studies to learn about successful solutions we’ve delivered for clients:
- Michigan State University’s Breslin Center
- Excelerate Wave Wall at GasTech in Japan
- Escape Room Challenge
Don’t have to take our word for it, see some of the many testimonials we received from satisfied clients:
“We are so glad we found Tectonics. They are so easy to work with and bring a level of experience and creativity that fit perfectly for this job… I look forward to growing this relationship and seeing what else we can come up with together.”
– Carter Parrish, Senior Manager at MKTG.
“Thank you for all your efforts last week on my behalf. We truly pulled off the unthinkable!! I am still amazed it all came together in the end. Can’t thank you enough and look forward to developing a long lasting partnership.”
– Michael Hanifan, SACKS Exhibits
“We have had to withstand extra pressure this year from all fronts, and I dare say that we were able to do so with mastery due in great part to the Tectonics team.”
– Brian Kotulis, Centigrade, Inc.
Are you ready to get started?
Contact us today and let’s build something great together.